Frequently Asked Questions

Quick answers to common questions about GoFindOut.

What is GoFindOut?

GoFindOut is travel agency software that helps you centralize trip information for your clients. Instead of clients calling or emailing you for flight times, hotel details, or documents, they check their personalized trip page first.

How does it reduce client calls?

When you create a trip in GoFindOut, your client gets a single link with all their trip details, flights, hotels, documents, and activities. When they need information, they check there first instead of calling you.

What counts as an 'active traveler'?

An active traveler is any client who has an upcoming or ongoing trip in the system during the billing month. Once their trip is complete, they no longer count against your limit.

Do my clients need to download an app?

No. Clients access their trip page through a simple web link that works on any device, phone, tablet, or computer. No app download required.

Can I customize the branding?

Yes. On Professional and Premium plans, you can add your agency logo and customize colors. The Premium plan includes a white-label option where our branding is completely removed.

Is there a setup fee?

No. There are no setup fees, no onboarding fees, and no hidden costs. The monthly price is the total price.

Can I upgrade or downgrade my plan?

Yes. You can change your plan at any time. If you upgrade, you'll be prorated. If you downgrade, the change takes effect at your next billing cycle.

What if I need more than 400 travelers per month?

Is my client data secure?

Yes. All data is encrypted in transit and at rest. We follow industry best practices for data security and never share your client information with third parties.

Do you offer a free trial?

We don't offer a self-service trial, but we're happy to give you a personalized demo and answer any questions before you commit.

Still have questions?